Makershop.fr FAQ

Our delivery costs are calculated based on the weight of your order, its destination, and the carrier or option chosen (24h, parcel relay, etc.). These delivery costs are clearly displayed in the summary of your order available before purchase. More information about delivery

Depending on the items in your order and its amount, the delivery method offered will vary. The reason is simple: we prefer to take every precaution to ensure guaranteed delivery. This guarantee applies to the price of your order by our carrier. For more information about delivery, click here .

Our delivery times vary from 24 hours (DPD) to 96 hours maximum (Heppner) for Metropolitan France (unless otherwise indicated on the product page). For more information on our carriers' delivery times, click here .

We work with various carriers including DPD, Colissimo International, Heppner and DHL.
These carriers vary depending on your order and the delivery method chosen. You have the following delivery methods at your disposal: free or paid delivery with DPD Pick up relay (Point Relais), express delivery with DPD, courier with Heppner, international, and 'classic' delivery with Colissimo in particular. To learn more about our different delivery methods, click here .

You can pay for your purchases with complete confidence on Makershop.fr; our site uses the secure payment system of CIC bank.

1st level of security

Makershop and CIC use the standardized encryption system called "SSL Protocol". This is indicated, when you are on the payment page, by a pictogram in a corner of your browser; one of these signs must be present:

• Padlock logos present during a secure connection: the padlock must be closed.
• In your browser's address bar, the browser is in " https://" mode instead of "http://"

Check these elements before entering confidential data; it's a guarantee of security. To use the most powerful protocols, we recommend using the latest version of the browser.

2nd level of security

For added security, we also use the 3D Secure system. This is a system developed by the two bank card networks Visa and MasterCard to authenticate bank cardholders.

When you pay for your order, you will be sent a code to the mobile phone number or email address you provided to your bank. You will then be asked to provide this code to verify that you are the owner of the bank card used.

For more information on our payment methods, click here .

At Makershop.fr, you can use 4 payment methods:

• Bank card (CB, Visa, Mastercard)
• Payment by Paypal for orders under €200 including tax
• Bank transfer
• The administrative mandate (reserved for public bodies)

Please feel free to consult our secure payment page.

1/ To place an order on our site, simply click on the “ADD TO BASKET” button available at the top right of the product page you wish to order.

2/ You can then check that the item has been added to the basket by noting that the number of items and the amount in your basket have changed in the upper right corner of your screen.

3/ You can continue shopping; the items will then be added to your cart. If your order is complete, click "VIEW CART" in the top right corner of your screen.

4/ The order summary screen allows you to modify quantities, view delivery costs, and apply a promotional code. Then click "ORDER." If you change quantities from your cart, the new quantities will be automatically updated within seconds.

5/ You can now enter your personal information and choose your delivery address (this can be the same as the billing address if you check the box “Use the same address for billing”).

6/ Choose your payment method and follow the instructions. If you would like more information on the available payment methods, click here.

We do our best to ensure all our products are in stock. In the event of a stock shortage, we do our best to restock as quickly as possible. You can see that a product is being restocked on the product page just above the "Order" button, or via the product thumbnail views when you are on the "Category" pages, at the bottom right of these thumbnails.

If the product is "Backordered" you can pre-order the products, they will be shipped to you when they are in stock. If the product is "Out of stock" you cannot order this product because it is either permanently out of stock, or it is a consumable (not pre-orderable), or the restocking times are long or unknown.

Makershop does not currently have a sales area. However, by appointment, you can come and meet us or view the equipment at our premises located in Le Mans (72).

You can get advice and information before placing your order by calling us directly at 02 55 48 30 30 (cost of a local call). Our advisors are available Monday to Friday from 10 a.m. to 12:30 p.m. and 2 p.m. to 5 p.m., excluding public holidays. They will guide you and answer your questions to help you make the best choice.

To avoid any dispute, we invite you to systematically check your package in the presence of the delivery person! Do not under any circumstances accept a package in poor condition, repackaged, wrapped in adhesive tape, too light or which has been opened during transport without having first checked the contents. If, despite all these precautions, you have accepted the package and you notice any damage, contact us as soon as possible (beyond 3 days, according to the carriers' T&Cs, we will no longer be able to provide you with support from the latter).

Following an order, you will receive your invoice by email, and it is also available for download from your online account in the "History and details of my orders" section.

If you chose to pay by bank transfer, first make sure your transfer has been processed. The invoice will be issued upon receipt of your bank transfer. Please note the time required between payment issuance and receipt by Makershop (usually 1 business day).

If you have chosen to pay by credit card and 48 hours have passed since payment without receiving your invoice, we invite you to contact us.

There are three situations to distinguish in this case:

1/ You have not received your order confirmation by email

If you selected bank transfer as your payment method, please ensure you have completed the transfer. You have 5 days after placing your order to complete the transfer, and your order will only be processed by our team once the funds have been received.

2/ You have not received email confirmation that your order has been shipped

Your order may still be being processed by our team. If your order and transfer were completed more than 72 hours ago and you have not received a shipping confirmation, you can use our contact form to let us know.

3/ You have received the shipping confirmation by email

You have a tracking link for your package for all our carriers (except Heppner, who will contact you by phone). You will find this tracking link in the shipping confirmation email sent to you by Makershop. If you do not see any tracking of your package, wait 24 hours; processing may take some time in some cases.

You can track your order at any time in the "MY ACCOUNT" section. Once your order has been shipped, you will receive an email containing your tracking number. You can then track your package on our carriers' websites.

You will automatically receive your invoice by email as soon as your order has been processed by our services. You can also find all of your invoices in your online account, under "History and details of my orders."

To cancel or modify a current order, you must contact us as soon as possible by telephone (02 55 48 30 30).

If all products are in stock, we promise to process your order the same day if it is placed before 12pm. If your order is placed after 12pm, we will process it the next day. For more information on order processing, click here .

Your card payment may be declined for 4 main reasons:

1/ Either you have incorrectly entered a number, a group of numbers or the date indicated on your bank card.

2/ Either your card limit has been exceeded. You have a so-called "rolling" payment limit on your card. This means that, for 7 or 30 consecutive days, you cannot pay with your card beyond a certain amount indicated by your bank.

In this case, for your payment to be accepted, you have several choices:

• contact your bank to temporarily increase your card limit
• pay with another card
• wait until your limit allows you to make your payment again
• pay by bank transfer

3/ You are ordering from a foreign country, or with a credit card from a foreign country that is not included in our security protocols. In this case, you can try using another credit card or make your payment by bank transfer.

4/ You haven't received a 3D Secure code confirmation SMS? Your bank may not have activated the 3D Secure protocol for your account, or it may be associated with another of your phones. Contact your bank for more information.

Find payment information by clicking here .

To redeem your coupon, go to your shopping cart. Enter your promotional code in the box next to the "Coupons" button and confirm. This code will then be added, and the price of your order will be adjusted accordingly.

Our credit card transactions are protected by the 3D Secure system. This system authenticates that you are the owner of the credit card you are using. Your bank will then send you a secret code by SMS to your phone or by email based on the information you provided. This protocol systematically secures banking transactions. Find our payment information by clicking here .

You can pay for your purchases with complete confidence on Makershop.fr; our site uses the secure payment system of CIC bank.

1st level of security

Makershop and CIC use the standardized encryption system called "SSL Protocol". This is indicated, when you are on the payment page, by a pictogram in a corner of your browser; one of these signs must be present:

• Padlock logos present during a secure connection: the padlock must be closed.
• In your browser's address bar, the browser is in " https://" mode instead of "http://"

Check these elements before entering confidential data; it's a guarantee of security. To use the most powerful protocols, we recommend using the latest version of the browser.

2nd level of security

For added security, we also use the 3D Secure system. This is a system developed by the two bank card networks Visa and MasterCard to authenticate bank cardholders. When you pay for your order, a code will be sent to the mobile phone number or email address you provided to your bank. You will then be asked to provide this code to verify that you are the owner of the bank card used.

For more information on our payment methods, click here .

At Makershop.fr, you can use 4 payment methods:

• Bank card (CB, Visa, Mastercard)
• Payment by Paypal for any order under €200 including tax
• Bank transfer
• The administrative mandate for public bodies

Please feel free to check out our secure payment page.

Within 14 days of receiving your order, you can always benefit from our "14-day money-back guarantee." The law allows you a 14-day withdrawal period, however, the product must not be opened or have been used for this purpose. Makershop goes further and gives you the opportunity to evaluate your product in operation to ensure that it meets your needs. And if it doesn't, you simply return it to us!

PLEASE NOTE: We will only accept returns if you have previously contacted our customer service department. Only products returned complete, in their original packaging, and in perfect condition for resale will be accepted. Products must be over-packaged for shipping. No returns will be accepted without a return number.

Once you have contacted our customer service, you can initiate and track your product return in your account under "My product returns".

All product warranty information is indicated on the product description sheet.

To learn more about product warranty, click here .